Post-Implementation & Ongoing Support
We are true partners with our clients, and work hand in hand over the long term to bolster each bank´s success. That is why we emphasize the post-implementation process just as strongly as the pre-implementation and implementation steps.
Run the Bank support involves:- Stabilization and optimization of IT operations after "Go Live"
- Setting up of processes and procedures to operate the new system (for new implementations)
- Managing the release of new functionality, fixes or patches into the production environment
- Ensuring the efficient day to day running of the system
- Providing close of business and after-hours support
Once you install a core banking system, change becomes constant. The software handles thousands of different functions, and those functions change as the bank´s services evolve. For example, if the mortgage department decides to offer a new type of mortgage product, the bank must have a project team in place to design and develop a new program, test it and deliver it into the production environment within a reasonable amount of time.
By the same token, the system´s "close of business" activities must be monitored closely.
It takes time to run interest calculations and account reports after the bank closes, and supervision is required in order to ensure that these functions run smoothly, in order that the bank is ready for business the following day. SOFGEN can train bank staff, have a team on call, or have a team on site to perform monitoring functions.
As the bank´s support organization matures, the SOFGEN support resource can be wound down.
