Post-Implementation & Ongoing Support

The life of a core banking system is usually between 5 and 15 years. This means that SOFGEN spends as much effort maintaining banking systems for its customers as it does implementing new ones.

The systems environment is changing continually. Regulatory requirements change (SEPA, MiFID to name but two), software patches are released, interface layouts from 3rd party systems are updated or amended, group reporting requirements are changed and hardware infrastructure and operating system software is upgraded and the business requires the development of new functionality. All of these events affect the core banking system over its lifetime and lead to a need for ongoing system maintenance.

SOFGEN can provide total core banking software lifecycle maintenance.

• System adaptations and extensions
• Incremental improvements to functionality
• Report writing
• Benchmarking & Performance Tuning
• Interface Maintenance
• Ongoing User and IT Support Staff training
• Testing
• Troubleshooting and First Aid
• Archiving and Data Management
• End of Year Management
• Version Upgrades

SOFGEN offers proprietary tools in the areas of, interface management, automated release management, database resizing and archiving to help with the above tasks.

The long term partnerships we develop with our customers and the consequent knowledge we gain as a result of years of exposure to our customers systems and business result in our ability to deliver increasing value over time.

At some point, the incumbent banking system can no longer handle the business requirements demanded by the bank, and maintenance is no longer sufficient to bridge the gap. At this point, a reimplementation is required and the project and system lifecycle begins anew. To the extent that internal resources need to be augmented, SOFGEN will provide the support you require.